Do you offer custom signatures?
Yes, when you go to fill out your order information you will be able to sign whatever signature you would like on our signature pad! For best results we recommend a tablet and using a clear net browser. If your sig comes out unusable we will provide a custom signature rather than using a fake computer generated one.
What form of payment do you accept?
We only accept bitcoin so please do not ask if I am able to accept another form of payment. If you are unexperienced with BTC please do a search to familiarize yourself with the currency. I recommend using Libertyx (if one is near you) or Localbitcoins.com (be aware of exchange rates) to purchase BTC. Circle.com is also a good option but please note you will have an initial limit on how much you can buy. If you use Circle send the coins from that wallet to another wallet before paying to minimize your account being closed.
How fast is production?
Production times vary but the average for standard production is 2-3 weeks. Rush production brings your order to the front of the list, behind other current rush orders, and has an average of 1 week but can be as fast at 24-72 hrs. Please note, this does not include shipping time, applies to business days only, and can be delayed.
Are you legit or a scam?
There is more money to be made providing a quality product long term than running a short term scam. So yes, WE ARE LEGIT. Now get to the order page and stop wasting time.
Do you offer reprints?
Reprints are not the same as duplicates. Duplicates must be purchased during the initial order and come at an extra cost.
Reprints are copies reprinted at no cost for certain issues. Some issues warrant a reprint and others do not. Please submit a ticket so I can determine if your issue calls for a reprint or not. Please note, I will not issue reprints for photo quality or IDs bent in the mail. Also note, reprints must be requested within 1 week of shipment. Any requests made after this time line are subject to denial.
How long does shipping take?
Standard shipping takes 3 days on average. Rush shipping is available for an extra charge and is typically faster. Delays can occur and we do not cover packages that are damaged returned or lost. Note that we only accept 1 shipping address per group. Only count business days and add in 24-72 hrs for the drop time and 2-3 days for reship stage.
Do you add shadows to pictures?
Yes. Pictures will be photo-shopped and will have shadows added as needed. Poor quality pictures are not covered in reprints. Picture quality is very important and it is your responsibility to provide a quality photo.
How should I take my picture?
The better a picture the better the fake.
Find the best digital camera possible. Make sure the flash is on.
Make sure you are against a completely blank wall with no texture. White is best or blue. If you can, buy a blue poster to use as the picture backdrop.
Wear dark color clothes for contrast.
For women, have your hair done neat.
Think DMV/Passport style photos. The photo MUST be chest up, not any lower, not any higher. We must have your chest/ shoulders and your head in the photo. And do not clip off the top of your head!
After taking the photo, make sure NO SHADOWS are under your eyes, or on your face. Shadows are a dead give away. DMV photos use a direct flash right on your face, there should be NO SHADOWS.
Finally make sure the photo is under 1 MB and in JPEG format. If not change it to JPEG and please use picresize found to resize your picture to under 1MB
Do your props scan?
Yes! All of our props pass basic and advance scanners! Each prop has a barcode encoded with each persons own info. Magstripe dumps vary by state but we do encode all magstripes as well. Please know we do not cover magstripe issues, only barcode issues.
What if I don't have a middle name?
Then leave it blank! Do not enter anything in it's spot otherwise it will be printed on the ID. Make sure you fill out the form correctly as what you fill out will be used. You can not edit the form after submission.
Can I edit my submission?
NO! Please double check your order before submitting. What is typed will be printed on the ID so make sure you following the direction carefully!
Do you ship internationally?
No. We ship domestic US only.
Can I use multiple shipping address for a group order?
No! We ship to one address per order!
I don't want to provide an address. Is this okay?
No! Please provide the FULL address you want on your ID. What you provide will be printed on it.
I just paid for my order, how do I submit the order information?
After you pay, please wait. It can take any where from 10 minutes to a few hours. There have been rare cases with delays that take up to 24. Once confirmed (not on your end) your order submission will open under the appropriate tab.
Do I have to pick an address?
YES! Fill out the form completely and correctly. Fill out each form fully because what you submit will be what is printed on your ID. If you submit something incorrect or partial filled out I WILL NOT reprint your prop. The responsibility to double check the form for correctness is on you.
Do you make props for older individuals?
NO! Our props are intended for novelty use only! We will not process orders for older DOBs or older individuals depicted in the order picture. Refunds will not be provided for orders who submit without reading this.
How does the ticket system work?
The ticket system is set up to prevent spamming from random accounts. Now specific ticket topics relating to your issue (info change, order issue, custom order, simple question) can be selected. The specific ticket topics available to choose are based off your current order status (pending, in-progress, completed, shipped, deleted). Certain ticket topics will not be able to be selected if your order status is past that point. We state in our FAQ that after a period of time your completed order is cleared from the system to protect your information. When this happens minimal assistance can be provided and the only ticket you can open is a simple question ticket. Know that some simple question tickets will be deleted if the question can be answered in the FAQ or if it is asking for an order status update (please refer to your order status and be patient). Simple question tickets are of the lowest priority and may take longer to get a response.
The stock is at 0, can I order?
We set a stock so we can control the flow of work and keep up with demand. If the stock is at 0 it is possible you can still order. Please contact us to see about setting up a custom order or having us add more back to the stock.